1. You have 7 calendar days to return an item from the date you received it.
2. To be eligible for a return, your item must be unused and in the same condition that you received it.
3. Your item must be in the original packaging.
4. Your item needs to have the receipt or proof of purchase.
5. All COD returns will be processed as Evogirl.com credit from our refund department. Cash or Bank charge will be refunded to original mode of payment.
You can cancel an order until it has not been packed in our Warehouse on Website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.
Evogirl’s 7 day returns and exchange policy gives you an option to return or exchange items purchased on Evogirl.com for any reason within 30 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.
Please note, you will receive a 100% refund including all shipping fees if the return is initiated within or by 7 days from the date of receipt. You will be responsible for all shipping charges including forward and return shipment after 7 days from the date of receipt. We will only refund you the product charge as well as any applicable taxes less the shipping fees.
There are two ways to return the product to us:
1. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
2.Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs into your Evogirl account as a credit, provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, with no extra cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.
The following EXCEPTIONS and RULES apply to this Policy:
Swarovski, Precious Jewellery, Cosmetics, Rayban Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, and Wrist-Bands cannot be exchanged or returned.
Some products like fine jewellery and watches which are susceptible to damage can only be returned for a limited number of days. Please read the Product Detail Page to see the number of days up to which a product can be returned, post-delivery. These products can however be exchanged for up to 30 days post-delivery.
Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
We strive to deliver products purchased from Evogirl in excellent condition and in the fastest time possible. If this is your first order with Evogirl, shipping will be completely FREE. Also, for all the subsequent purchases of Rs. 599* or more, we will deliver the order to your doorstep free of cost.
1.) If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if already paid by you online.
2.) You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. However if you self-ship your returns, we will reimburse self-shipment charges based on Evogirl’s Returns Policy. For accounts whose return behaviour violate our fair usage policy, a delivery charge of Rs. 149 will be levied on all orders, irrespective of order value.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact Us option available on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:
It should capture the weight of the return package.
Residential/office address, destination address, shipment date, amount and other details should be mentioned.
The information on the receipt should NOT be edited/over-written.
The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
This is subject to your returns being inspected and successfully processed upon receipt at our end.
The Self Shipment Should be on this address.
Reasonable Brands Activewear Pvt. Ltd.
A-Shed no.36, Silvar 2 Industrial Estate,
Changodar, Gujarat – 382213
If you have any questions on how to return your item to us, contact us.
Call us: + 91-95126 17175